29How would you build a postmortem practice that people take seriously and that actually reduces incidents?▼mediumNewGoogleAnthropic4 replies◆ premiumMost postmortem processes fail in one of three predictable ways, and each has a mechanical fix rather than a cultural exhortation. The threshold that decides which incidents get one, the review that changes the document, the tracking that closes the items, and the measurement that says whether any of it is working.Open full answer →
15How do you run a postmortem that actually changes something?▼mediumNewGoogleAnthropicCoreWeave4 replies○ sign inMost postmortem documents are written, filed and never read again. The three parts that decide whether one changes anything, why action items without a named owner and a date are decoration, and the meeting rule that keeps blamelessness from becoming vagueness.Open full answer →
