15Write the postmortem for a training run that lost twelve hours. What goes in it, and what makes the action items stick?▼hardNewAnthropicOpenAIMeta4 replies○ sign inThe timeline is the easy part and the detection gap is the valuable part: not what broke, but how long it was broken before anyone knew and why. A worked example with its five sections, the distinction between the trigger and the cause, and the property that separates action items that ship from ones that do not.Open full answer →
29How would you build a postmortem practice that people take seriously and that actually reduces incidents?▼mediumNewGoogleAnthropic4 replies◆ premiumMost postmortem processes fail in one of three predictable ways, and each has a mechanical fix rather than a cultural exhortation. The threshold that decides which incidents get one, the review that changes the document, the tracking that closes the items, and the measurement that says whether any of it is working.Open full answer →
